Quality Control
Quality Assurance
Traditional approach
Modern approach
Designed to evaluate a developed work product
Designed to ensure that a system will meet its objectives
Product-oriented
Process-oriented
Makes sure that the results of what you have done are what you expected
Makes sure that you are doing the right thing, the right way
An inspection function
An audit function
Involves department (QC)
Involves everyone
Appraisal cost is very high as we approach high level of quality
Appraisal cost does not increase too high even at high level of quality
Quality is an accident
Quality is a quest
Quality is inconsistent
Quality is consistent
Lower quality level is achieved
Higher quality level is achieved
Quality level is static
Quality continuously improves
An organizational initiative
A global initiative