Answers:
Customers are the primary source of revenue for an organisation. They are satisfied if the organisation provides products or services at minimum cost and within the stipulated time. If an organisation makes unwanted delays in delivering services, customers may become highly dissatisfied and switch to other brands. Therefore, the waiting time of customers and the cost of providing services should be minimised. This can be done by using queuing models. The applications of queuing models are:
Ø Industrial manufacturing or production process: It is a field that has a wide application of queuing models. In manufacturing or production processes, queuing models are used to minimise the time of the following:
o Assembly lines
o Tool room service
o Billing
o Computer centres
o Expensive stock items
Ø Transportation
Ø Communication
Ø Service industry
Ø Human resource management