Answers:
A manager in Hewlett – Packard noted,
”The fundamental building material of a modern corporation is knowledge“ H.
James observed, “All organization have it, but most don’t know what they have known,
don’t use what they do know and don’t reuse the knowledge they have”3. Quality
of any product/or service depends significantly on knowledge. To be considered
as reliable, knowledge concerning the organization processes has to be
identified and formalized as much as possible.
In order to manage a business,
organizations need to have strong in and around information. New century is
dominated by knowledge-based enterprises operating within this forces requires
concern for wider issues such as environmental scanning and, quality management
is very focused on knowledge production and integration.
Quality as such is defined as
accelerated sustainable innovation in response to problems and is directed at
improving quality of knowledge processes, production and integration in
response to problems.
Quality management focuses on
performing knowledge processing to manage the best business processes and
produce quality in products and services .It relies heavily on production of
knowledge and put emphasizes on systematic, statistical, and scientific studies
to bring quality to the modern enterprise. Knowledge management is contributing
quality management by continuing contributing evolutionary development of effective
programs, policies, and rules that accelerate innovation in quality management
and its relate knowledge processes to eliminate error. Quality management
decisions and business process actions can be confidently based on knowledge
management.