Answers:
Employee counselling is a process where a professional counsellor helps employees sort out problems by themselves. . It is an enabling service. Counselling is required for employees who are stressed out of problems, personal or professional. Smith defines counselling as “a process in which the counsellor assists the counselee to make interpretations of facts relating to a choice, plan, or adjustments which he needs to make.”
Pepinsky and Pepinsky states that “counselling is that interaction which occurs between two individuals called counsellor and client, takes place in a professional setting, and is initiated and maintained to facilitate changes in behaviour of a client.” Patterson characterises it as the process involving interpersonal relationships between a therapist and one or more clients by which the former employs psychological methods in attempting to improve the mental health of the latter.
In organizations, the HR department looks after only the employee’s concerns within the organization. Sometimes, we can also find that the stress from home or from the routine of work affects not just the individual, but the workplace too. As per British Association for Counselling, counselling seeks to assist the individual to make their own decision from among the choices available to them.